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FAQ CRM

This section of our knowledge base elaborates on the most frequently asked questions by clients.

How do I get to play my video on my landing page?
Here you’ll find all the information you need.

How do I ensure that my videos are created & retrieved via an sFTP connection?
Here you’ll find all the information you need.

How do I ensure that my videos are created & retrieved via an API connection?
Here you’ll find all the information you need.

Is there a test-video and -link / -hash that I can use to test the player with?
Yes, this is stated in the player documentation. You can also find it below:

  • Test video URL.

  • Test video hash: ee6e8ef2d7e20d16e12868c423c4eab5

  • Test GIF URL.

Is there an example landing page / URL with a hash?
Yes: Please click here to see more information.

Is there an example CSV file as it is placed on the sFTP server / exported from the platform?
Yes, you’ll find it here:

export_FAQ_CRM_gif_template.csv

How exactly does the hosting of the videos work? For what period are the videos available?
The videos are hosted by Storyteq and are stored on the platform for 30 days by default (GDPR Compliant). If you want to extend this period, this is possible in consultation against the payment of the hosting costs.

How do I know if the gif/animated thumbnail fits in my mail template?
When submitting the video files, indicate the specs of the mail template (both in pixels and in maximum file size).

How can I upload a default/fallback video in the Storyteq video player in case no Hash is loaded?
Below you’ll find an example of how to set this up in the Storyteq video player:

CODE
var videoPlayer = new StoryteqVideoPlayer({
videoPlayerId : 'player',
videoParameterName : 'key',
dataCallbackFunction: 'logDataVariables',
defaultUrls: {
video_url: 'https://storage.googleapis.com/storyteq-content-delivery-yjtriudk/09_20/Modular_Dummy/b3066f8a27864d2e76f8d70c09e2ab8f/render.mp4' 
poster_url: 'https://storage.googleapis.com/storyteq-content-delivery-yjtriudk/09_20/Modular_Dummy/b3066f8a27864d2e76f8d70c09e2ab8f/render.jpg'
}
);

How do I set the video to start / not automatically play in the Storyteq video player?
Below you’ll find an example of how to set this up in the Storyteq video player:

CODE
var videoPlayer = new StoryteqVideoPlayer({
videoPlayerId : 'player',
videoParameterName : 'key',
dataCallbackFunction: 'logDataVariables',
autoplay: true, (or: false,)
defaultUrls: {
video_url: 'https://domain.com/fallback_video.mp4' 
poster_url: 'https://domain.com/fallback_image.jpg'
}
);

How do I make sure that the gif/image and then the video are (or are not) loaded into the Storyteq video player?
Below you’ll find an example of how to set this up in the Storyteq video player:

CODE
var videoPlayer = new StoryteqVideoPlayer({
videoPlayerId : 'player',
videoParameterName : 'key',
dataCallbackFunction: 'logDataVariables',
noPoster: true, (or: false,)
defaultUrls: {
video_url: 'https://domain.com/fallback_video.mp4' 
poster_url: 'https://domain.com/fallback_image.jpg'
}
);

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