Terms of Service
The following terms and conditions (the “Terms”) govern your access to, and use of, Storyteq’s cloud-based creative creation, rendering, distribution, and management platform and all related code, documentation, features, and services (collectively, “Storyteq’s service“). Therefore, please read these Terms carefully since they set out the legal rights and obligations between you and StoryTEQ B.V. (“Storyteq“, “we“, “our” or “us“).
By accessing, utilizing or using any part of the Storyteq platform, dashboard and/or any Storyteq’s related service, you, and any entity you represent acknowledge that you have reviewed, and you agree to be bound by these terms. If you do not agree to these terms, you may not access or use any part of Storyteq’s service.
1. Acceptance of these Terms
We make Storyteq’s service available under these Terms to our customers (“Customers“, “you”, or “your”) who have entered into an
agreement with us by accepting service or a proposal from us in any form. The Storyteq’s service may be used for the rendering, creation, generation, delivery, and optimization of audiovisual works ("Creatives") through our proprietary Platform.
2. Modifications to the Terms
Storyteq reserves the right to change or modify the Terms from time to time. Posting the modified Terms on this page will give effect to the revised terms. Your continued use of the Storyteq service indicates your acceptance of any revised terms. If you do not agree to the revised terms, please refrain from using Storyteq’s services.
Your access to and use of Storyteq’s service is provided at no additional charge to you under these Terms, but is expressly subject to your continued and timely payment in full of all applicable fees, taxes, and other charges, as set forth in your Agreement with Storyteq. In any case of non-payment and/or untimely payment and/or incomplete payment, Storyteq has the right to (temporarily) suspend your right to Storyteq’s services.
If and whenever you enter into an Agreement with Storyteq (through written confirmation), in the event you want to cancel your Agreement with Storyteq, either during or before delivery of the Service, without clear shortcoming from the side of Storyteq, Storyteq retains the right to charge you fully for the agreed-upon fees, taxes, and other charges, as set forth in your Agreement with Storyteq.
4. Access and Restrictions
Subject to your compliance with these Terms, after an agreement, Storyteq grants you a limited, revocable, non-exclusive, non-sublicensable, and non-transferable right of use of Storyteq’s service. As a condition to the foregoing, you agree not (and shall not allow any third party) to:
Copy, distribute, rent, lease, lend, use for timesharing, commercially host, export, modify, adapt, translate, enhance, customize, or otherwise create derivative works of, the Storyteq’s service or any part thereof;
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of, the Storyteq’s service or any part thereof, except as expressly permitted by the law in effect in the jurisdiction in which you are located;
Remove or modify any proprietary notices, labels or legends on or in the Storyteq’s service;
(Try to) disable any security or technological features of the Storyteq’s service;
Use, post, transmit or introduce any device, code, routine or other items (including without limitation bots, viruses, worms, and Trojan horses) that interferes (or attempts to interfere) with the operation or integrity of the Storyteq’s service;
Use the Storyteq’s service to design or develop any product or service that competes with the Storyteq’s service or the business of Storyteq, or use the Storyteq’s service for any unlawful or fraudulent purpose, to breach these Terms, or to infringe or misappropriate any third party intellectual property, privacy, or publicity rights;
Take any action that imposes or may impose, as determined in Storyteq’s sole discretion, a disproportionately large load on the Storyteq’s service infrastructure;
Publicly disclose the results of any Storyteq’s service benchmark (or similar comparison) test, without the express prior written approval of Storyteq;
Use Storyteq’s service in a manner inconsistent with its then-current documentation.
Use Storyteq’s service to serve or host content via third-parties which in Storyteq’s discretion are incompatible with the service and its purpose.
Storyteq has put in place physical, electronic, and organizational procedures according to industry best practices to safeguard and secure the information (Data) we collect, receive and/or process through or/and with Storyteq’s services.
More information about our data policy here. The Storyteq data policy is an inherent part of these Terms and your Agreement with Storyteq.
In any case, where Storyteq acts as a data processor, our Data Processing Terms apply which can be found here.
As you use our Services, you (or we for you) may import (manually or automatically) into our system, personal information you have collected from your users/customers or other individuals. We have no direct relationship with these users/customers or any person other than you, and for that reason, you are responsible for making sure you have the appropriate permission for us to collect and process information about those individuals.
In some applications, we will process personal information of your customers in order to generate personalized videos. If and whenever we do this, a data processing agreement should be in place to govern this processing procedure. If there is no data processing agreement in place, Storyteq's standard data processing agreement will apply.
The Storyteq’s service may include tools giving you the opportunity to provide us with feedback data (such as but not limited to, comments, suggestions, and questions) about the Storyteq’s service (“Feedback“). You agree that all rights, title, and interest in and to all Feedback (even if provided to us other than through Storyteq’s service tools) are and shall remain the sole and exclusive property of Storyteq.
8. Support & Service Level Agreement
In conjunction with any technical support and extended support to which you may be entitled under your Agreement, Storyteq provides email support (under working hours) for your use of Storyteq’s service under these Terms.
The Service Level Agreement that is part of these terms and part of your agreement can be found here.
General. All rights regarding the Storyteq platform and the Storyteq services, not expressly granted under these Terms are hereby reserved by Storyteq. In addition, the rights granted by Storyteq to you under these Terms shall terminate immediately upon the earlier of the termination of these Terms (as described in Section 13 below) or your breach of any provision of these Terms.
Storyteq’s service. All rights, title, and interest in and to the Storyteq’s service and its features (such as, but not limited to, graphics and interface), including all reproductions, corrections, modifications, customizations, enhancements and improvements thereof, as well as all related patent rights, copyrights, trade secrets, trademarks, service marks, goodwill, and intellectual property rights, are and shall remain the sole and exclusive property of Storyteq and/or its licensors.
Any work made by you in our Service. With Storyteq's service you have the ability to create creative concepts and generate audio visual works. All the intellectual property of these concepts and audio visual works shall be solely and exclusively owned by you. If our managed service team has created these concepts (including templates) or audio visual works for you, these are also solely and exclusively owned by you.
Both Storyteq and you may have access to certain non-public and/or proprietary information of the other, in any form or media, including without limitation trade secrets, technical data, technology, know-how, software codes and designs, price lists, and developments (“Confidential Information“). You acknowledge and agree that Storyteq’s service is or contains Confidential Information of Storyteq. Each party shall take measures at least as protective but in no event less than a reasonable standard, as those taken to protect its own Confidential Information, to safeguard the Confidential Information of the other party from unauthorized disclosure and use.
You may only use our Confidential Information to the extent explicitly granted under these Terms (if any), and you may only disclose our Confidential Information to your employees who have a need to know such Confidential Information and who are subject to written confidentiality undertakings at least as protective of our Confidential Information as set forth herein. All right, title and interest in and to Confidential Information are and shall remain the sole and exclusive property of the party disclosing it hereunder.
In the event that either you or we (the “Recipient“) are required by law, regulation, judicial order or other administrative or legal requirements to disclose the disclosing party’s (the “Discloser“) Confidential Information, the Recipient agrees to notify the Discloser immediately in writing unless otherwise prohibited by such law, regulation, order or requirement. Upon termination of these Terms (as described in paragraph 13), each party shall promptly return or destroy all Confidential Information of the other party and, upon request, certify same in writing.
11. Compliance with Laws
You agree to comply with all applicable international, national, state, regional and local laws and regulations in accessing and/or using the Storyteq’s service (or any part thereof) and in performing your obligations and exercising your rights under these Terms, including without limitation laws relating to privacy, data protection, and exports.
12. Representations and Warranties
You hereby represent and warrant that (a) you possess and shall maintain all rights, licenses and consents required to license to Storyteq the consumer data and creative files, image rights, interfaces & templates and that such license does not infringe or misappropriate the intellectual property, privacy, and/or publicity rights of any third party; (b) you possess and shall maintain all governmental and administrative licenses, permits and approvals necessary to use the Storyteq’s service and to perform your obligations and exercise your rights under these Terms; and (c) all Creative Files, Image Rights, Interfaces & Templates will (i) be free from any viruses, Trojan horses, worms, or other malicious code or items, (ii) not contain obscene language, pornography (or other adult-only content), defamatory, racist or similar content, (iii) not constitute a tort against any third party, and/or (iv) not infringe or misappropriate the intellectual, privacy or publicity rights of any third party.
Storyteq hereby represents and warrants that (a) the Storyteq service does not infringe or misappropriate the intellectual property, privacy, and/or publicity rights of any third party; (b) it possesses and shall maintain all governmental and administrative licenses, permits and approvals necessary to perform its obligations and exercise its rights under these Terms; and (c) the Storyteq service will (i) be free from any viruses, Trojan horses, worms, or other malicious code or items, (ii) not contain obscene language, pornography (or other adult-only content), defamatory, racist or similar content, (iii) not constitute a tort against any third party, and/or (iv) not infringe or misappropriate the intellectual, privacy or publicity rights of any third party.
You acknowledge and agree that when you are in violation of these Terms, Storyteq can, at any time, and without notice to you: (a) discontinue or modify any aspect of the Storyteq’s service; and/or (b) suspend or terminate your, or general, access to the Storyteq’s service (or any part thereof), and in such an event Storyteq shall not be liable to you or any third party for any loss, damage, or injury resulting or arising therefrom. Our termination of your, or general, access to, the Storyteq’s service shall constitute our termination of the Terms, and any Account you may have shall become cancelled upon such termination. In an event where you use the platform after you terminated your contract with Storyteq, Storyteq retains the right to charge you for the usage of that period in line with your terminated contract.
You enter into a contract with Storyteq for a period that is defined in your Agreement. Unless noted specifically otherwise in your Agreement, the initial term is one (1) year (12 months) after the start of your license (the moment the Storyteq platform has been made available to you), regardless of the payment terms in the Agreement (e.g. you can have payment terms per month or per quarter while having a contract period of one (1) year). Your Agreement shall automatically renew for additional terms of one (1) year (12 months) each unless either Party shall give notice of cancellation at least thirty (30) days prior to the expiration of the original term or any renewal thereof.
15. Disclaimer of Warranties
You assume all responsibility for the selection of Storyteq’s service to achieve your intended results. You also acknowledge and agree that the below exclusions and disclaimers are an essential part of these Terms. Applicable law may not allow the exclusion of certain warranties, so to that extent, such exclusions may not apply. References below to the “Storyteq’s Service” include the Storyteq’s service as a whole as well as each part thereof.
The Storyteq’s service is provided on an “as is” and “as available” basis, and you acknowledge that apart from these terms and our SLA, there are no representations, warranties or claims of any kind made by Storyteq with respect to the Storyteq’s service, whether express, implied or statutory, including without limitation warranties of quality, performance, merchantability, fitness for a particular purpose, non-infringement, and title, or otherwise arising from a course of dealing or usage of trade.
Apart from what is stipulated in our SLA, Storyteq does not warrant that Storyteq’s service will operate uninterrupted, error-free, according to your needs, or that defects will be corrected. Storyteq does not offer a warranty or make any representation or claim regarding any content, materials, information, or results that you create or obtain through the Storyteq’s service (such as the likelihood of increasing consumer retention, engagement or revenues). Your use of, and reliance upon, Storyteq‘s service, is entirely at your sole discretion and risk, and Storyteq shall have no responsibility or liability whatsoever to you in connection with any of the foregoing. That being stated, Storyteq warrants that it shall use its best endeavors to promptly rectify defects and errors which interrupt and/or adversely impact the Storyteq service
You agree that Storyteq will not be held responsible or liable for any consequences to you or any third party that may result from technical problems of the internet, slow connections, system failure, outages, traffic congestion, an overload of our or other servers, or other events beyond Storyteq’s reasonable control.
16. Limitation of liability
Notwithstanding any other provision in these terms, and to the fullest extent permitted by applicable law:
Storyteq will not be liable to you or any third party for any indirect, consequential, incidental, punitive or special damages of any kind, or for your, or any third parties, loss of profits, revenues, business opportunity, or data, arising out of these terms or in connection with the use of, or inability to use, the Storyteq’s service (or any part thereof), whether based on a claim or action in contract, tort (including negligence) strict liability, breach of statutory duty, or otherwise, even if Storyteq has been advised of the possibility of such damages, and even if direct damages do not satisfy a remedy.
Storyteq’s aggregate liability to you or any third party for any loss and/or damages under these terms or in connection with the use of, or inability to use, the Storyteq’s service (or any part thereof), shall not exceed the total amount of fees paid by you to Storyteq (if any) hereunder in the twelve (12) months prior to bringing the claim.
You agree to indemnify and hold harmless Storyteq and its subsidiaries, its affiliates, officers, directors and employees, from and against any and all liability, losses, claims, damages and expenses, including, but not limited to, reasonable attorney’s fees and costs of litigation, related to Your breach of these Terms, or to any Content You submit or post, or to Your use of the Platform, or to Your violation of any rights of a third party.
You agree that Storyteq may use your company logo on Storyteq’s customer list and website to disclose that you are a licensee and customer of Storyteq. In addition, you agree that Storyteq may use your use of the Storyteq service in the form of Video and elaborating text and visuals on Storyteq's website. If you don’t want to have your project/campaign/use of the Storyteq service made public, you should inform Storyteq of this.
19. Price increase
The license price may be adjusted annually, subject to the Service producer price index, effective at the beginning of each calendar year or at contract renewal, not more often than every 12 months.
Relationship. The relationship between you and Storyteq is solely that of independent contractors. Nothing in these Terms shall be construed to create a partnership, joint venture, employment or agency relationship.
Governing Law. These Terms shall be governed by, and construed in accordance with, the laws of the Netherlands, without regard to their conflicts of law rules and principles.
Jurisdiction and Venue. You agree that any action, proceeding, controversy or claim (each, a “Dispute“) under or arising out of these Terms, between you and Storyteq, shall be brought and resolved only in the courts located in the Netherlands, and you hereby irrevocably submit to the personal jurisdiction and venue of such courts with respect to a Dispute. Notwithstanding the foregoing, equitable relief may be sought in any court of competent jurisdiction.
Severability. In the event, any provision of these Terms is ruled to be invalid, illegal or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired, and a valid, legal and enforceable provision of similar legal intent and economic impact shall be substituted therefor.