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Find, continue, and give feedback on agent runs

Agent Console is in private preview: it’s available to selected customers, and its agents and features may change before it’s generally available.

This page explains how to use History to find your earlier agent runs, reopen them to continue the work, and get the files they used and produced. It also covers rating an agent’s responses.

Find a run

History lists every run you’ve had with an agent, where each run appears as a session. Each row shows the run’s title and time, the agent and model that produced it, the name of any playbook it followed, the ID of anything it created in Storyteq CMP, how many files were uploaded and downloaded, its status, and any feedback. Agent Console names each run automatically, and run titles can’t be changed.

  1. Open Agent Console from the application switcher at the top left, or navigate to https://app.storyteq.com/agent-console/<client-handle>;.

    <client-handle> is your organisation’s handle: the same name that follows /portals/ in your Content Portal address.

  2. Select History.

  3. To narrow the list, do either of these:

    • In Group by, select Day, which is the default, Agent, or None.

    • Search by the run’s title in Search sessions.

  4. To display more about a run, expand its row.

    The expanded row shows more about the run, and the files you uploaded or the agent produced, which you can open from there.

Continue a run

Because a run keeps the whole conversation, you can reopen it to ask for changes without starting again. First, find the run in History.

  1. At the end of the run’s row, select Go to Conversation.

    The full conversation opens.

  2. Continue the conversation, for example by asking the agent to change its output.

If a message can’t be sent, it shows This message could not be sent. Please try again. Select Retry on that message to send it again.

If an agent is no longer available to your organisation, its runs stay in History, but you can’t continue them.

Give feedback on a response

Rating a response tells Storyteq whether the agent met your expectations. Storyteq reviews all feedback to check that the agents are working as expected.

  1. Find the response you want to rate.

    The feedback controls appear when you hover over a response in the chat, and above the agent’s summary.

  2. Select on the response you’re rating if it worked well, or if it fell short.

  3. Optionally, add a comment that says what worked or what went wrong.